Head Receptionist Luxury Hotel Worcester
KSB Recruitment are looking for an experienced Head Receptionist to work in a high-end luxury hotel. The venue is a beautiful country house hotel that is very food & beverage driven and has unbeatable views for everyone to enjoy. This hotel hosts amazing events from weddings to parties and it even has a separate kitchen just for functions! This is a great opportunity and one not to be missed.
The role:
- To support the Front Office manager with the smooth running of the reception desk
- Liaising with other departments where appropriate
- Maximising the occupancy of the hotel at all times
- Answering the switchboard and transferring calls as required
- Taking guests reservations and entering them into the computer
- Training of all new staff members
- Check in and check out of guests following all company procedures
- Maintaining of guest information database and using it to maximise business opportunities
- Any adhoc duties as may be required at any time
Requirements:
- Previous experience in a similar position
- Able to work under pressure
- Outstanding customer service skills
- Very good organisation and planning skills
- Fantastic attention to details
- Good understanding of computer programs such as MS Office, POS and reservation systems
- A flexible attitude to the demands of a hospitality business
Benefits:
- Salary of £21,000 - £22,000
- Flexible Hours
- Amazing facilities
- Friendly and welcoming workplace
If this role sounds perfect for you, hit that 'Apply' button below!