Front Office Manager Luxury Hotel Worcester

KSB Recruitment are looking for an experienced Front Office Manager to work in a high-end luxury hotel. The venue is a beautiful country house hotel that is very food & beverage driven and has unbeatable views for everyone to enjoy. This hotel hosts amazing events from weddings to parties and it even has a separate kitchen just for functions! This is a great opportunity and one not to be missed.

The role:

• Responsible for administration of the reception desk
• Responsible for reception and office staff, housekeeping and maintenance
• Liaising with other departments where appropriate
• Maximising the occupancy of the hotel
• Working closely with the General Manager to strategize for the business
• Provide daily information to all other departments regarding business levels
• Liaise with external companies such as Tourist Information and other local hotels to maximise occupancy
• Training and development of staff
• To forecast future business and develop peak and trough solutions
• Negotiate rates within the corporate market and develop new business

Requirements:

• At least 3 years’ experience in a busy hotel reception
• Able to work under pressure
• Outstanding customer service skills
• Very good organisation and planning skills
• Fantastic attention to details
• Good understanding of computer programs such as MS Office, POS and reservation systems
• A flexible attitude to the demands of a hospitality business

Benefits:

• Salary of £25,000
• Flexible Hours
• Amazing facilities
• Friendly and welcoming workplace

If this role sounds perfect for you, hit that 'Apply' button below!