Luxury Rosette Hotel Receptionist
Position: Receptionist
Location: Luxury Rosette Hotel
Employment Type: Full-Time (45 hours per week)
Schedule: 5 days a week, flexibility required including weekends and holidays
Benefits
- Competitive salary at minimum wage plus tips
- Opportunities for training and career progression within a luxury hotel environment
- A dynamic and supportive team culture
About Us
Join our award-winning luxury hotel, recognized as Hotel of the Year by GQ Magazine and The Times. Renowned for our exquisite surroundings, world-class service, and attention to detail, we are dedicated to creating unforgettable experiences for our guests while maintaining the highest standards of excellence.
About the Role
We are seeking a warm, professional, and highly organized Receptionist to be the face of our hotel. This pivotal role requires a passionate individual with a commitment to exceptional service, ensuring every guest receives a seamless and memorable welcome.
Key Responsibilities:
- Greet and check-in guests with a friendly and professional demeanor.
- Manage reservations and room assignments using our property management system.
- Provide concierge services, including local area recommendations.
- Handle guest inquiries, complaints, and special requests efficiently.
- Assist with administrative tasks and ensure smooth front desk operations.
- Collaborate with other departments to ensure guest satisfaction.
About You
We are looking for someone who embodies sophistication and hospitality.
Essential Skills and Qualities:
- Previous experience in a luxury or high-end hospitality environment preferred.
- Exceptional communication and interpersonal skills.
- Impeccable grooming and presentation.
- Ability to handle multiple tasks with grace under pressure.
- Flexible to work shifts, including weekends and holidays, a mix of 7-15.30 Early shift, 9-17.30- In Shift, 2-11 pm- Late shift
- Proficiency with hotel management software is a plus.
